{"id":1075,"date":"2023-12-06T13:45:32","date_gmt":"2023-12-06T13:45:32","guid":{"rendered":"https:\/\/blogs.uscupstate.edu\/tip\/?page_id=1075"},"modified":"2025-12-01T10:23:35","modified_gmt":"2025-12-01T15:23:35","slug":"studentsupport","status":"publish","type":"page","link":"https:\/\/blogs.uscupstate.edu\/tip\/studentsupport\/","title":{"rendered":"Student Resources"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"91\" src=\"https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2023\/12\/Shield-Logo-300x91.png\" alt=\"University of South Carolina Upstate Logo with shield and Administration Building Dome\" class=\"wp-image-1113\" srcset=\"https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2023\/12\/Shield-Logo-300x91.png 300w, https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2023\/12\/Shield-Logo.png 410w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Find Your Resources in the Spartan Hub<\/h2>\n\n\n\n<p>Many student resources and guides are available on the <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/IntranetLogin\" target=\"_blank\" rel=\"noreferrer noopener\">Spartan Hub<\/a> intranet, not through public internet searches. Please use your <a href=\"http:\/\/outlook.com\/email.uscupstate.edu.\" target=\"_blank\" rel=\"noreferrer noopener\">USC Upstate email<\/a> (all links open in a new tab) username and password to login the <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/IntranetLogin\" target=\"_blank\" rel=\"noreferrer noopener\">Spartan Hub<\/a>. Forgot your password? You may need to<a href=\"http:\/\/aka.ms\/ssprsetup\" data-type=\"link\" data-id=\"aka.ms\/ssprsetup\" target=\"_blank\" rel=\"noreferrer noopener\"> set up your password recovery <\/a>contact information before you <a href=\"https:\/\/passwordreset.microsoftonline.com\/\" data-type=\"link\" data-id=\"https:\/\/passwordreset.microsoftonline.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">reset your password<\/a>. Links to technical support contacts are provided at the bottom of this page.<\/p>\n\n\n\n<p>All external links on this page open in a new tab. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Getting to Know Your Online Course Platform<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"100\" src=\"https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2025\/05\/Blackboard-Announcement-Banner.png\" alt=\"Your Blackboard Course Experience: Quick Start for Students\" class=\"wp-image-1869\" srcset=\"https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2025\/05\/Blackboard-Announcement-Banner.png 800w, https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2025\/05\/Blackboard-Announcement-Banner-300x38.png 300w, https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2025\/05\/Blackboard-Announcement-Banner-768x96.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>USC Upstate&#8217;s courses are delivered to you through the Blackboard Learn Ultra Learning Management System. New to Blackboard? Please login to <a href=\"http:\/\/blackboard.uscupstate.edu\" target=\"_blank\" rel=\"noreferrer noopener\">Blackboard<\/a>, then click on our <a href=\"https:\/\/blackboard.sc.edu\/ultra\/courses\/_1117416_1\/outline\" target=\"_blank\" rel=\"noreferrer noopener\">Blackboard Ultra for Students Quick Start Self-Guided Course <\/a>to self-enroll and make yourself at home in your courses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">University Calendars<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Find deadlines, start and end dates, withdrawal dates, holidays, and breaks on our <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Academic-Calendar.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Academic Calendar<\/a>. <\/li>\n\n\n\n<li>Review your <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Final-Exam-Schedule.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Final Exam Schedule<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Student Services <\/h2>\n\n\n\n<p>As a USC Upstate student, you have access to a range of support services and resources to support your academic progress, physical and mental health,&nbsp;<a href=\"https:\/\/uscupstate.edu\/student-experience\/student-services-resources\/\" target=\"_blank\" rel=\"noreferrer noopener\">basic needs<\/a>, food security, career management, <a href=\"https:\/\/uscupstate.libguides.com\/wellness\/\">wellness<\/a>, and much more. Links to the full range of student services are available on the&nbsp;<a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Virtual-Student-Services.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Virtual Student Services page<\/a>.<\/p>\n\n\n\n<p><strong>USC Upstate offers <a href=\"https:\/\/uscupstate.edu\/student-experience\/student-services-resources\/counseling-services\/\" data-type=\"link\" data-id=\"https:\/\/www.uscupstate.edu\/campus-life\/counseling-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">counseling services<\/a>, medication management, psychological testing, and outreach services, along with 24\/7 after-hours crisis support for enrolled students.<\/strong> <strong>You can contact counseling services at 864-503-5195 or email: counselingservice@uscupstate.edu.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Accessibility and Accommodations<\/strong><\/h2>\n\n\n\n<p>USC Upstate supports the ongoing development of an accessible university that embraces diversity through educational programming, services, resources, and facilities that are usable by all members of the campus community. In keeping with University policy, any student with a disability who requests academic accommodations should contact <a href=\"https:\/\/uscupstate.edu\/student-experience\/student-services-resources\/disability-services\/\" data-type=\"link\" data-id=\"https:\/\/www.uscupstate.edu\/campus-life\/disability-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Disability Services<\/a> at 864-503-5199 to arrange an appointment with a Disability Services staff member.&nbsp;Students are encouraged to seek an appointment as early in the semester as possible, as accommodations are not provided retroactively.<\/p>\n\n\n\n<p>USC Upstate partners with the Neurodiversity Hub and offers a <a href=\"https:\/\/uscupstate.edu\/student-experience\/student-services-resources\/accessibility\/neurodiversity\/\" target=\"_blank\" rel=\"noreferrer noopener\">range of resources <\/a>to meet the needs of neurodivergent students.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Student Success Center and Other Academic Support Services<\/strong><\/h2>\n\n\n\n<p>In partnership with USC faculty, the&nbsp;<a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/student-intranet\/SitePages\/Student-Success-Center.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Student Success Center<\/a>&nbsp;offers several programs to assist you in better understanding your course material and to aid you on your path to success.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Peer tutoring: You can schedule an online appointment through <a href=\"https:\/\/uscupstate.navigate.eab.com\/app\/#\/authentication\/remote\/\" target=\"_blank\" rel=\"noreferrer noopener\">Navigate360<\/a> (login with your USC Upstate email username and password). Click Appointments, then Schedule an Appointment Today. Select <strong>Tutoring Care Unit <\/strong>as the type of appointment and <strong>Course Based Tutoring <\/strong>as the service. Pick your preferred date and click Find Available Time. You&#8217;ll be able to choose your course on the next screen, then select an available time. If a course is unavailable, please use the <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=Ynu6jIaexkabGwZQSmHHLRWqeTAsxpxPgwXIDTN7gjJUQUZCV0VDTVdYQ0lKUUNCWkcxMlk0WktWRi4u&amp;origin=QRCode\" target=\"_blank\" rel=\"noreferrer noopener\">Academic Support Info form<\/a>.<\/li>\n\n\n\n<li>Supplemental Instruction (SI): Student SI leaders are assigned to specific sections of courses and hold weekly study sessions. Sessions focus on the most difficult content being covered in the class. <\/li>\n\n\n\n<li>Writing Center: Improve your college-level writing skills by bringing writing assignments from any of your classes to a <a href=\"https:\/\/uscupstate.edu\/academics\/academic-centers-and-services\/university-writing-center\/\" data-type=\"link\" data-id=\"https:\/\/www.uscupstate.edu\/writing\" target=\"_blank\" rel=\"noreferrer noopener\">Peer Writing Tutor.<\/a><\/li>\n\n\n\n<li>Math Lab: The Math Lab in Library, Room 263, offers drop-in tutoring Monday \u2013 Thursday, 12 p.m. \u2013 5 p.m.<\/li>\n\n\n\n<li><a href=\"https:\/\/uscupstate.edu\/academics\/academic-centers-and-services\/career-development\/\" data-type=\"link\" data-id=\"https:\/\/www.uscupstate.edu\/academics\/university-college\/career-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Career Management<\/a>: Connect your learning and degree to the career goals that motivate you. Services include mock interviews, internships, career fairs, professionalism events, and a free Career Closet to help you get started with your professional wardrobe.<\/li>\n\n\n\n<li><a href=\"https:\/\/uscupstate.edu\/academics\/academic-centers-and-services\/advisement-and-career-enrichment-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advising Support through Starfish<\/a><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Library Resources <\/strong><\/h2>\n\n\n\n<p>The <a href=\"https:\/\/uscupstate.libguides.com\/library\" data-type=\"link\" data-id=\"https:\/\/www.uscupstate.edu\/library\" target=\"_blank\" rel=\"noreferrer noopener\">USC Upstate Library<\/a> includes a late-night computer lab, subject-specific databases of articles, films, and more, and a 24\/7 <a href=\"https:\/\/uscupstate.libguides.com\/ask\" data-type=\"link\" data-id=\"https:\/\/uscupstate.libguides.com\/ask\" target=\"_blank\" rel=\"noreferrer noopener\">Ask a Librarian <\/a>chat-based reference support.<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"320\" height=\"300\" style=\"border: 5px solid #00833e;\" frameborder=\"1\" src=\"https:\/\/libraryh3lp.com\/chat\/usc-upstate-librarian@chat.libraryh3lp.com?skin=24691\"><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading\">Bookstore and Inclusive Access <\/h2>\n\n\n\n<p>The <a href=\"https:\/\/www.upstatebookstore.com\/\" data-type=\"link\" data-id=\"https:\/\/www.upstatebookstore.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">USC Upstate Bookstore<\/a> is the place to look up your required textbooks and purchase or rent books, e-books, computer access codes, and other supplies and gear. USC Upstate also participates in <a href=\"https:\/\/www.upstatebookstore.com\/inclusive_access.asp\" data-type=\"link\" data-id=\"https:\/\/www.upstatebookstore.com\/inclusive_access.asp\" target=\"_blank\" rel=\"noreferrer noopener\">Inclusive Access<\/a> to deliver ebooks to students at a reduced cost, on or before the first day of class by adding your textbook rental fees directly to your tuition bill. You always have the choice to &#8220;opt out&#8221; of the service by the deadline posted&#8211;within the drop\/add period in the first few days of a regular semester or the first day of a shorter term. If you are using Inclusive Access but you don&#8217;t see the content in your Blackboard course, reach out to your instructor or the Bookstore right away. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Academic Integrity, Civility, and Ethics<\/h2>\n\n\n\n<p>The University community is committed to fostering a campus environment that is conducive to the transmission of truth, academic inquiry, a productive campus life, thoughtful study and discourse, and free expression. The student conduct program within the Dean of Students Office is committed to an educational and developmental process that balances the interests of individual students with the interests of the University community. Your rights and responsibilities are outlined in the <a href=\"https:\/\/uscupstate.edu\/wp-content\/uploads\/2024\/07\/Code-of-Student-Conduct-Clean-Version-12.7.23.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Student Code of Conduct<\/a> and the <a href=\"https:\/\/uscupstate.edu\/wp-content\/uploads\/2025\/07\/Student-Code-of-Academic-Integrity.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Code of Academic Integrity<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The ethical use of Generative Artificial Intelligence (GenAI) tools is a major issue in higher education today. Learn more about ethical and effective use of GenAI in our <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Student-Guide-to-Generative-Artificial-Intelligence-AI.aspx?CT=1722520135571&amp;OR=OWA-NT-Mail&amp;CID=60fdb7ca-0511-d8aa-54ff-f8493c55573c\" data-type=\"link\" data-id=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Student-Guide-to-Generative-Artificial-Intelligence-AI.aspx?CT=1722520135571&amp;OR=OWA-NT-Mail&amp;CID=60fdb7ca-0511-d8aa-54ff-f8493c55573c\" target=\"_blank\" rel=\"noreferrer noopener\">Student Guide to Generative Artificial Intelligence<\/a>. <\/li>\n\n\n\n<li>The USC Upstate Library offers a <a href=\"https:\/\/uscupstate.libguides.com\/plagiarism_prevention\" target=\"_blank\" rel=\"noreferrer noopener\">Plagiarism Prevention Guide<\/a> to help you use outside sources appropriately and ethically in your academic work.<\/li>\n\n\n\n<li>You may also wish to learn more about <a href=\"https:\/\/blogs.uscupstate.edu\/tip\/wp-content\/uploads\/2023\/12\/Netiquette-Infographic.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">online communication guidelines <\/a>for creating a positive class environment, or explore our <a href=\"https:\/\/blogs.uscupstate.edu\/tip\/a-quick-guide-on-how-to-write-professional-emails-student-edition\/\" data-type=\"post\" data-id=\"1327\">Quick Guide on How to Write Professional Emails<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Technical Support <\/h2>\n\n\n\n<p>If you have problems with your computer, technology, IT-related questions, or need for technology or network support, please contact the <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Information-Technology.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Division of Information Technology<\/a> Help Desk at 864.503.5257 or email helpdesk@uscupstate.edu. The Help Desk in the lower level of the <a href=\"https:\/\/cdn-map1.nucloud.com\/nucloudmap\/index.html?map=58&amp;marker=1140&amp;zoom=1&amp;x=3682&amp;y=-2214\" data-type=\"link\" data-id=\"https:\/\/cdn-map1.nucloud.com\/nucloudmap\/index.html?map=58&amp;marker=1140&amp;zoom=1&amp;x=3682&amp;y=-2214\" target=\"_blank\" rel=\"noreferrer noopener\">John D. Stockwell Administration Building<\/a> is open for walk-in support Monday-Friday from 8:00 AM-5:00 PM (Spartanburg) and remote support (extended hours) Monday-Thursday 5PM-8:00PM. <a href=\"https:\/\/uscupstate.edu\/spartanhub\/\" data-type=\"link\" data-id=\"https:\/\/uscupstate.edu\/spartanhub\/\">SpartanHub<\/a> has the most up-to-date hours for the Help Desk. The <a href=\"https:\/\/cdn-map1.nucloud.com\/nucloudmap\/index.html?map=58&amp;marker=1141&amp;zoom=1&amp;x=3682&amp;y=-2214\" data-type=\"link\" data-id=\"https:\/\/cdn-map1.nucloud.com\/nucloudmap\/index.html?map=58&amp;marker=1141&amp;zoom=1&amp;x=3682&amp;y=-2214\" target=\"_blank\" rel=\"noreferrer noopener\">USC Upstate Library<\/a> also has a late-night computer lab just inside the main entrance.<\/p>\n\n\n\n<p>Support <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Student-Resources.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">guides for using Blackboard<\/a>, your course Learning Management System (LMS), are available in the Spartan Hub using your USC Upstate email username and password. <\/p>\n\n\n\n<p>All USC Upstate students have free access to Microsoft 365 tools for Mac or PC, including Word, Excel, and Powerpoint. To access these resources, visit <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658?ui=en-us&amp;rs=en-us&amp;ad=us\" data-type=\"link\" data-id=\"https:\/\/support.microsoft.com\/en-us\/office\/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658?ui=en-us&amp;rs=en-us&amp;ad=us\" target=\"_blank\" rel=\"noreferrer noopener\">the Microsoft 365 link<\/a> and follow the instructions. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Privacy and Accessibility<\/h2>\n\n\n\n<p>Your privacy and ability to access course resources matter. Please see our collection of <a href=\"https:\/\/blogs.uscupstate.edu\/tip\/privacy-and-accessibility-statements\/\" target=\"_blank\" rel=\"noreferrer noopener\">Privacy and Accessibility Statements <\/a>for applications commonly used in USC Upstate courses. Learners who have concerns about the privacy or accessibility of course applications may request alternatives from their instructor or accommodations through Disability Services.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<!-- AdmitHub Web Chat -->\n<script type=\"text\/javascript\">\/\/ <![CDATA[\nwindow.admitHubBot = {botToken: \"a86715e4efd84c6e8\" };\n\/\/ ]]><\/script>\n<script type=\"text\/javascript\" src=\"https:\/\/webbot.admithub.com\/static\/js\/webchat.js\"><\/script>\n<p><link href=\"https:\/\/webbot.admithub.com\/static\/css\/webchat.css\" rel=\"stylesheet\" type=\"text\/css\" \/><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Speak Up<\/h2>\n\n\n\n<p>Should you wish to raise a concern or provide feedback during your time at USC Upstate, we are here to listen and respond. &nbsp;Please complete the <a href=\"https:\/\/emailuscupstateedu.sharepoint.com\/sites\/Student-Intranet\/SitePages\/Grievances-and-Complaints.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">relevant feedback form<\/a> with as much detail as possible. &nbsp;We promise that your issue will receive the care it deserves.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find Your Resources in the Spartan Hub Many student resources and guides are available on the Spartan Hub intranet, not through public internet searches. Please use your USC Upstate email (all links open in a new tab) username and password to login the Spartan Hub. Forgot your password? You may need to set up your &hellip; <a href=\"https:\/\/blogs.uscupstate.edu\/tip\/studentsupport\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Student Resources<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-1075","page","type-page","status-publish","hentry","no-featured-image"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/pages\/1075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/comments?post=1075"}],"version-history":[{"count":67,"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/pages\/1075\/revisions"}],"predecessor-version":[{"id":2181,"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/pages\/1075\/revisions\/2181"}],"wp:attachment":[{"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/media?parent=1075"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uscupstate.edu\/tip\/wp-json\/wp\/v2\/tags?post=1075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}